Agency Receives Prestigious "Outstanding System," Other Awards from State Transit Association
November 11, 2009 - Tampa, Florida - What does it take to be the best? Efficiency, effectiveness, customer service, financial management - those are just some of the areas of achievement that have earned Hillsborough Area Regional Transit the title of "Outstanding Transit System" by the Florida Public Transportation Association.
The FPTA awarded HART with this prestigious honor at its recent annual conference in Jacksonville. The Outstanding Transit System award emphasizes achievement in efficiency and effectiveness, as measured by both quantitative and qualitative factors.
As part of the award process, HART submitted ridership and productivity numbers for the past three years, showing consistent growth.
Fiscal management is another important measurement, and HART demonstrated effective financial control by monitoring all related financial activities to ensure revenues, costs and cash flow are in compliance with stated objectives. In the last year, the implementation of efficiencies in various services and processes led to a savings of more than $1 million, which HART has been able to direct back into its transit service.
In addition, achievements in safety, operations, customer service, staff development, policy administration and marketing and community relations were considered.
The award recipients are chosen by the distinguished FPTA Organizational Awards Committee, which is comprised of the FPTA Executive Director, a representative from the Florida Department of Transportation (FDOT), and a representative from the Center for Urban Transportation Research (CUTR) at the University of South Florida.
The FPTA also recognized HART with a number of other awards at the conference:
To view elements of HART's "Next Stop" print advertising campaign and television commercials, click here.
HART's Travel Training program provides personalized, one-on-one training to anyone in Hillsborough County who needs a little guidance before hopping onboard a bus. Travel Trainer Mark Sheppard, pictured at left, received a very high honor from the Center for Urban Transportation Research when he was presented with CUTR's Research Champion Award. Mark received the award in appreciation of his invaluable assistance and dedicated support of transportation research on the Travel Assistance Device project, a cell-phone enabled device that helps people with disabilities ride easier by alerting them when their stop is approaching.
In 2007, HART CEO David Armijo took the wheel of HART and began to build a new team to carry out the vision of what transit in Tampa Bay could be. As the new-look executive staff has come together, the results of their hard work have already started to show, as HART has been named a finalist in the Tampa Bay Business Journal's "Ultimate Management Team" awards. The Ultimate Management Team will be announced at a ceremony to be held on Thursday, December 3rd.
HART Mission Statement
Our Team is dedicated to providing excellent customer service while building solutions to support Hillsborough County's needs...now and into the future.
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