Katharine Eagan, AICP, Chief Operating Officer
Katharine
Eagan was named Chief Operating Officer at HART in July 2011. As COO, Ms. Eagan
leads a team of more than 500 employees who carry out key functions at the agency,
including service planning, scheduling, maintenance, and operations for the
agency’s fixed-route bus service,
HARTFlex on-demand van service,
HARTPlus
paratransit service for people with disabilities, and
TECO Line Streetcar System. She
also oversees the Information Systems Department, which is charged with managing
the HART computer network and continuously advancing technology practices to
improve internal efficiencies and improve customer satisfaction. An energetic and sought-after leader in her field, Ms. Eagan is an
effective communicator with strong analytical abilities who has a track record
of leading teams to achieve outstanding results. She was recently chosen as part
of
Mass Transit's 40 under 40 List.
Ms. Eagan came to HART in 2009. Prior to her appointment as COO in July 2011, she served as
the Chief of Service Development at HART, directing marketing and community
relations, as well as route design and scheduling. During her tenure, HART
initiated award-winning marketing programs and achieved record-breaking
ridership gains, while reducing operational costs.
October 2012 marked the highest month for bus ridership in HART
history and bus ridership has been on the rise almost every month since 2010.
Prior to joining HART, Ms. Eagan directed service development at the Maryland
Transit Administration, the 14th most heavily used transit system in the United
States (according to the APTA 2009 Fact Book). Her department developed
schedules and work assignments for four local bus divisions with over 1,100 bus
operators and a fleet of over 600 vehicles.
Ms. Eagan holds a master's degree in public administration from Angelo State University,
San Angelo, Texas, and a bachelor's degree (cum laude) from the University of
Colorado at Colorado Springs. She is a member of the American Institute of
Certified Planners and the American Planning Association. She is on the Board
for the Tampa chapter of Women’s Transportation Seminar, and is an incoming
Board member for the Tampa chapter of the National Association of Women in
Construction.
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