All Title VI complaints will be investigated promptly. Reasonable measures will be undertaken to preserve any information that is confidential. The Compliance Officer will review every complaint, and when necessary, begin the investigation process. At a minimum the investigating will:
- Identify and review all relevant documents, practices and procedures;
- Identify and interview persons with knowledge of the Title VI violation, i.e., the person making the complaint; witnesses or anyone identified by the Complainant; anyone who may have been subject to similar activity, or anyone with relevant information.
TO APPEAL A DECISION
FEDERAL TRANSIT ADMINISTRATION
OFFICE OF CIVIL RIGHTS
Attention: Title VI
East Building 5th Floor – TCR
1200 New Jersey Ave., SE
Washington, DC 20590
Click here to visit the Federal Transit Administration Office of Civil Rights website.
Upon completion of the investigation, the Compliance Officer will complete a final report for the Chief Executive Officer. If a Title VI violation is found to exist, remedial steps as appropriate and necessary will be taken immediately. The Complainant will also receive a final report together with any remedial steps. HART will make its best efforts to respond to a Title VI complaint within 90 calendar days of the alleged discrimination, however receipt of additional relevant information and/or simultaneous filing, may extend the timing of the complaint response. If no violation is found and the complainant wishes to appeal the decision, he or she may contact the Federal Transit Administration Office of Civil Rights, Attention: Title VI, East Building 5th Floor –TCR, 1200 New Jersey Ave., SE, Washington, DC 20590.
