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TITLE VI/


CIVIL RIGHTS

HART TITLE VI PROGRAM

NOTIFYING THE PUBLIC OF RIGHTS UNDER TITLE VI HILLSBOROUGH AREA REGIONAL TRANSIT AUTHORITY (HART)

HART operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with HART. For more information on HART’s civil rights program, contact (813) ​384-6670.

A Complaint can be filed directly with the Federal Transit ​Administration by filing a complaint with the Office of Civil Rights, Attention:  Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590. Telephone: 888-446-4511​​.

NOTIFICACIÓN AL PÚBLICO DE LOS DERECHOS BAJO EL TÍTULO VI AUTORIDAD DE TRÁNSITO REGIONAL PARA EL ÁREA DE HILLSBOROUGH ​
(HART, POR SUS SIGLAS EN INGLES)

HART opera sus programas y servicios sin distinción de raza, color y origen nacional, de acuerdo con el Título VI de la Ley de Derechos Civiles. Cualquier persona que se crea haber sido perjudicada por una práctica discriminatoria illegal bajo el Título VI puede presentar una queja con HART. Para más información sobre el programa de derechos civiles de HART, comuníquese con HART al (813) 384-6670

Una queja puede ser presentada directamente ante la Administración Federal de Tránsito al presentar una queja ante la Oficina de Der​echos Civiles, Atención:  Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590. Teléfono: 888-446-4511​

 
 
TITLE ​VI 
COMPLAINT FORM ​​
 
 
TITULO VI 
​FORMULARIO DE QUEJAS
 
 
HART Proposed Title VI Policies
Printable Notice of Public Rights Under Title VI
Proceso de Quejas
HART Propuesta de Póliza Título VI

HART TITLE VI COMPLAINT PROCEDURES

If you believe that you have been excluded from participation in, denied the benefits of, or subjected to discrimination based on race, color or national origin under the Hillsborough Transit Authority (HART) program of transit service delivery or related services or programs, you may file an official Title VI complaint with the HART Compliance Officer, 1201 E. 7th Avenue, Tampa, FL 33605 or by calling 813-384-6670​. We encourage you to make your complaint in writing with the following information:

  • Your name, address and how to contact you (phone number, email address, etc.).
  • How, why, when and where you believe you were discriminated against. Include the location, names and contact information of any witnesses. If the alleged incident occurred on the bus, give the date, time of day, and bus number if available.
  • You must sign your letter of complaint.
WHERE TO FILE
HART COMPLIANCE OFFICER
1201 E. 7th Avenue
Tampa, FL 33605
Click here to file a Title VI complaint directly with the Federal Transit Administration
  • The Compliance Officer reviews the complaint. Where additional information is needed, the complainant will be contacted in writing. Failure of the complainant to provide requested information in a timely manner may result in the administrative closure of the complaint or a delay in complaint resolution. A case can be administratively closed if the complainant no longer wishes to pursue their case.
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HART operates its programs and services without
regard to race, color and national origin.

All Title VI complaints will be investigated promptly. Reasonable measures will be undertaken to preserve any information that is confidential. The Compliance Officer will review every complaint, and when necessary, begin the investigation process. At a minimum the investigating will:

  • Identify and review all relevant documents, practices and procedures;
  • Identify and interview persons with knowledge of the Title VI violation, i.e., the person making the complaint; witnesses or anyone identified by the Complainant; anyone who may have been subject to similar activity, or anyone with relevant information.
TO APPEAL A DECISION
FEDERAL TRANSIT ADMINISTRATION
OFFICE OF CIVIL RIGHTS
Attention: Title VI
East Building 5th Floor – TCR
1200 New Jersey Ave., SE
Washington, DC 20590
Click here to visit the Federal Transit Administration Office of Civil Rights website.
 

Upon completion of the investigation, the Compliance Officer will complete a final report for the Chief Executive Officer. If a Title VI violation is found to exist, remedial steps as appropriate and necessary will be taken immediately. The Complainant will also receive a final report together with any remedial steps. HART will make its best efforts to respond to a Title VI complaint within 90 calendar days of the alleged discrimination, however receipt of additional relevant information and/or simultaneous filing, may extend the timing of the complaint response. If no violation is found and the complainant wishes to appeal the decision, he or she may contact the Federal Transit Administration Office of Civil Rights, Attention: Title VI, East Building 5th Floor –TCR, 1200 New Jersey Ave., SE, Washington, DC 20590.

EQUAL EMPLOYMENT OPPORTUNITY
DISADVANTAGED BUSINESS ENTERPRISE
 
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ADA COMPLAINT PROCEDURES​

HART comments and complaints help us identify areas needing improvement. All customer complaints are carefully reviewed. Those submitted by customers who experience accessibility or ADA-related problems are also reviewed for ADA Compliance. Responsible departments investigate all complaints within 10 business days and implement any corrective actions. Complaints involving ADA or accessibility elements receive an additional review by the Director of Operations Support & ADA after the department investigation has been completed.

To file an ADA complaint, customers may contact HART through any of the following methods:

  • Complete the ADA Complaint form on this page.
  • Call HART Customer Service at 813-254-4278.
  • Contacting:

Kemly Jimenez Green, Director of Customer Experience

4305 E. 21st. Ave.
Tampa, FL 33605
813-384-6431

Customerservice@gohart.com​


 
ADA COMPLAINTS​
 
 

All submittal methods are logged in to our tracking system, which tracks assignees, due dates, and all related follow-up activities. Customers who provide an email address will receive a complaint tracking number and will receive an update email when the case is closed. Those who do not provide an email address can contact HART Customer Service at 813-254-4278 or may contact the Director of Operations Support & ADA to obtain the tracking number and status and outcome of their complaint.​​​​​

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